SHIPPING POLICY
This Shipping Policy applies to both regular online store purchases and pre-orders/crowdfunding rewards purchased through our store.
1. Pre-Orders & Crowdfunding Campaigns (Kickstarter / Pre-Launch)
Items offered as pre-orders or as part of a crowdfunding campaign (e.g. UNCUT) are manufactured and fulfilled according to our campaign production schedule.
· Estimated Delivery Window: Delivery dates for pre-order and crowdfunding items are estimates based on production and freight timelines, not fixed guarantees. Delays due to manufacturing, ocean shipping, or customs clearance may occur.
· Updates: We will keep all backers and pre-order customers regularly informed about production progress, freight status, and shipping schedules via email updates.
· Address Confirmation: Because pre-orders are fulfilled at a later date, we will send an email to confirm or lock your final delivery address before dispatch begins.
2. Standard Store Orders (In-Stock Items & Regular Sales)
For regular purchases of in-stock products made directly through our online store once official retail sales begin:
· Processing Time: Orders for in-stock items are processed and dispatched within 1–3 business days (excluding weekends and public holidays) after receiving order confirmation.
· Estimated Shipping Times:
- Austria & Germany: 2–4 business days
- European Union (EU): 3–7 business days
- Rest of the World: 7–15 business days
3. Digital Products & Confirmations
Digital passes, VIP confirmations, or digital downloadable content are delivered electronically via email immediately after successful payment.
4. Shipping Rates, Customs, Duties, and Taxes
Shipping charges are calculated and shown at checkout or during the pledge manager process.
· International Shipping: We ship internationally to most countries worldwide.
· Customs & Import Duties: Orders shipped outside of the European Union may be subject to import duties, value-added taxes (VAT), and customs clearance fees levied by the destination country. Any additional customs charges are the sole responsibility of the customer.
5. Address Errors & Undeliverable Packages
Please ensure your delivery address is accurate at checkout (or updated prior to shipping lock for pre-orders). If a package is returned to us due to an incorrect address, failure to collect from a local carrier station, or unpaid customs fees, the customer will be responsible for re-shipping costs.
6. Damaged or Missing Items
Please inspect your package upon receipt. If your item or game components arrive damaged or missing, contact us within 14 days at info@gfeanzt-boardgames.com with clear photos of the issue. We will review the case and arrange for replacement parts or a replacement item.
7. Contact Information
For any questions regarding shipping status, delivery updates, or address changes, please contact:
gfeanzt board games e.U.
c/o Paul Josef Osterberger
Klosterstraße 49
A-4752 Riedau, Austria
Email: info@gfeanzt-boardgames.com
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